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Please Read: An E-Commerce Configuration is required to be defined within the folder EIOSA_Complaint_Form.

If you are currently without electricity, gas or water - do not complete this form - please ring 1800 665 565

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Energy and Water Ombudsman S A Online Complaint Form
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Please Note: The information you provide will be forwarded to the energy or water supplier that you are complaining about and any other relevant party that may assist us with your complaint.
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Please supply your contact details: indicates a required field
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Title
  
First Name
  
Last Name
  
Email
  
Address
  
Post Code
  
Telephone
  
 
Mobile
  
 
Facsimile
  
 
Complaint Address (If different from above)
  
Your Complaint
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Name Of Supplier you wish to complain about:
  
 
Account Number (If applicable)
  
Account Type
  
Please be as specific as possible and ensure that you provide details of events leading up to the action you are complaining about: provide relevant dates: and give the names of the people you contacted.
  
 
Have you contacted the supplier yourself to try and resolve the complaint?
  
If no, you may wish to contact the supplier first to try to resolve this matter with them. If you are not satisfied with the response then contact us.
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If yes, what happened?
  
 
What are you seeking as a resolution to your complaint?
  
 
How did you hear about the Energy and Water Ombudsman's Office?
  
 
Other? Please specify
  
 
Are you prepared to be contacted in future by EWOSA, or contractors representing EWOSA, that can help us improve our service?
  
 
Are you making a complaint on behalf of another person or on behalf of a supplier or organisation?
  
 
If yes, what is the name of that person/supplier/organisation?
  
 
Does that person/supplier/organisation know that you are submitting this complaint?
  
Please complete the Authority to Act form
If you are submitting this complaint on behalf of another person/supplier/organisation, please complete the Authority to Act form and email/fax to EWOSA's office. You may wish to print this form before submitting. You can download the form here. Authority to Act form.
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Please Note: The information you provide will be forwarded to the energy or water supplier that you are complaining about and any other relevant party that may assist us with your complaint.
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Note: If your complaint has been received by EWOSA you will see an acknowledgement on your screen. If you do not see this, please try again or contact us by phone or email. 


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